Return Policy

It is important to us that you love your Eagle Vision Optical Eyewear or Sunglasses.

Satisfaction Guaranteed

Our guarantee covers any defective parts, or any incorrectly sent colours or frames.

Questions and contact information

In the unlikely event that you experience any of the above mentioned scenarios, we'll cover the cost on any shipping required to get you all set with the proper products.

Our Rules of Returns

Return It Within 15 Days
If the items you ordered are scratched, defective, or the frame colour is incorrect, we will gladly offer store credit within 15 days.

Return New Items Only
Returned Eyewear and Sunglasses must be in new condition.

Who is responsible for Return Shipping Costs?

Eagle Vision Optical will cover the shipping costs. All returns are processed as full refunds.

How Do I Return Items?

If the Eyewear or Sunglass Product has scratches, any defective parts, or the frames are the incorrect colour, you can return the item for a full refund up to 15 days from the shipping date. Here’s how to make a return:

  1. Please email us at to request a Return Merchandise Authorization number (RMA#). Once you've received your RMA# by email, please include a copy of the RMA# with your return.
  2. Place the item you would like to return in the original box. Make sure the items are securely wrapped and fill the box with extra bubble wrap or tissue paper if necessary, to avoid movement of items in the box. It is your responsibility to securely package the items and ensure that they are not damaged during transportation.
  3. Send your item by your choice of postal service or courier to Eagle Vision Optical, 2760 Gladwin Rd #107 Abbotsford BC, V2T 4S6, Canada Tel: 1-844-354-1700. Please email us the tracking number if applicable.
  4. Once your return is received and processed, a refund will be processed on your credit card.

How Long Will It Take For My Return to Process?

We work diligently to ensure that returns are processed as quickly as possible. Typically, once an item is received in our office it will be processed within 5 to 10 business days.